RETURN AND EXCHANGE

POLICY FOR RETURN AND EXCHANGE OF PRODUCTS AT tuningcarsvarna.bg

tuningcarsvarna.bg follows the international standards for returns and order refusal established by the European Consumer Center and the Consumer Protection Commission in Bulgaria. Any customer can return the order he received, according to our „Return and Exchange Policy“ of goods. ATTENTION!!!Every single order made in the tuningcarsvarna.bg online store can be replaced or returned within 14 days from the date of delivery by courier to the customer under the following conditions and steps:

REPLACEMENT OF ITEM

EXCHANGE REQUEST

If you wish to exchange an item from your delivered order, please do the following: Place a new order in the tuningcarsvarna.bg online store with the product you want. When finalizing the order, write in „Additional comment“ that you are placing the order for the purpose of „replacement“. Complete an order and wait for our operator to contact you (on the next business day).

DO NOT return the items you want to exchange to ECONT yourself, but wait for a call from us after you have placed the new order! An item exchange is recommended for a product of the same or greater value than originally purchased. In the event that you choose a product of a lower value when exchanging, the difference in price will be saved in your account as a credit that you can use later for shopping. Replacements are performed only on the condition that the additional label placed by the tuningcarsvarna.bg online store has not been removed.

EXECUTE THE EXCHANGE

The tuningcarsvarna.bg team will prepare a bill of lading for you to return the products you want to exchange. You will receive the bill of lading number by e-mail, after which you can visit any EKONT office throughout Bulgaria and return the products using this bill of lading. After we receive the shipment and make sure that the commercial appearance of the goods is preserved, we will send you the new shipment with the sizes/products you want. The cost of courier services in both directions in case of exchange is at the expense of the Customer.

ITEM RETURN

RETURN REQUEST
Using our feedback form on the Contact page, you must describe that you wish to return an item (or all items) from the order by completing the required:

• Your order number (you will find it in the order confirmation e-mail or in your profile if you shop as a registered user).
• Reason for return.
• Indicate that you want a full refund from us.

RETURN OF GOODS

• You will receive an e-mail from us with a waybill number on which to return the shipment. The transport costs (courier fees) of the returned order are borne by you. After we receive the shipment, we will contact you to confirm its receipt and that the goods are in a preserved condition that allows us to accept them back.
• Product/s will be returned only on the condition that the additional label placed by the tuningcarsvarna.bg online store has not been removed.
• DO NOT return the items you want to return to ECONT yourself, but wait for a call from our operator. Otherwise, we will have no way of knowing that you have returned something and it will return in 7-10 days again to the office from which you sent it.

IMPORTANT!!!In the event that you return a shipment after inspection and testing by the courier, the cost of the courier service for the return to us is at your expense.

REFUNDS
After we receive your returned goods back, we will refund the amount within the following period:

Up to 30 days payment by credit, debit card or postal money order. You will receive the money back on your card account. Up to 15 days when paying by cash on delivery. In this case, you will receive your money as a postal money order, which can be paid to you at the office of the Econt courier company specified by you or by bank transfer to the bank account specified by you. To receive the postal money order at the courier’s office, they will only require an ID card.

LATE SUBSTITUTIONS

In case of emergency situations and discovered defects, you can replace a selected item in a longer than standard period. These cases will be reviewed by the tuningcarsvarna.bg team individually and will be handled outside of the policy stated here.

DAMAGED GOODS

When exchanging or returning goods purchased from the tuningcarsvarna.bg online store, the following requirements must be observed:

• The goods must NOT have damaged overall packaging.
• Goods must NOT have torn or missing labels and/or accessories.
• The goods have NOT been subjected to painting and/or manipulation that changes the original appearance of the product.

If an item returned by a customer does not meet the above requirements, tuningcarsvarna.bg reserves the right to return the item to the customer without warning!

IMPORTANT INFO

The items displayed in the tuningcarsvarna.bg online store have their real photos. However, a difference or discrepancy may occur when receiving the product. We make great efforts to show the goods as realistically as possible.It is desirable when returning goods for exchange or refusal that they be packed as closely as possible to the way they were sent to you by us. Thus, the chances of them being damaged during transport are greatly reduced.Orders delivered with „Free Shipping“ cannot be returned again with Free Shipping. The customer needs to pay the courier fee in advance.

REFUSAL OF ORDER

Any customer, without reasons, can refuse an order received by him within 14 working days from the date of receipt of the order. Your wish to cancel an order must be requested in advance through the contact form on the Contacts page, indicating your order number (you will find it in the order confirmation e-mail or in your profile if you shop as a registered user ).

Please keep your correspondence as evidence in case of disputes.

OTHER PROVISIONS

The owners of tuningcarsvarna.bg have the right to change this Return and Exchange Policy at any time, without notice, and the new terms will be posted on this page.This Return and Exchange Policy applies to the tuningcarsvarna.bg online store and its customers (buyers). With the publication of any changes to the terms, customers are automatically deemed to have been notified of the new terms and accept them.